top of page
-
Is an email required for app registration?All users register in the app using their phone number, without an email.
-
How to invite employees to register in the app?Create a workgroup in the app, add employees from your contacts, then tap the envelope icon next to an employee and send them a message using any of the available sharing options on your phone.
-
Can I change my phone number in the app?This feature is not available in the app, but our support specialists can assist you, contacts@cosanostra.pro
-
Why are groups needed?In the application, all tasks are linked to groups. To assign tasks to your colleagues or friends, you must be in the same group. When selecting a performer in the calendar, pay attention to the group name listed after their full name.
-
What is the maximum number of groups a user can have?A user can be a member of an unlimited number of groups but can be an administrator of no more than 5 groups.
-
How many participants can be in a group?A group can have up to 100 participants. The maximum number of participants is managed by the administrator in the “Group Plans” section. To increase the number of participants beyond three, a monthly subscription is required for 5, 20, or 100 participants. The subscription is linked to the administrator and applies to all groups where they hold this role. For example, by purchasing a subscription for 20 participants, the administrator increases the limit to 20 participants in all their groups. A single user can be an administrator in no more than five groups.
-
Do I need to purchase a separate subscription for each group?No, the subscription is linked to the user. By subscribing to a plan for one group, the user applies it to all five groups where they are the administrator.
-
What tasks are most commonly assigned in the app?The most popular tasks assigned in the app include reminders for meetings and calls, cleaning of premises and territories, one-time repairs, scheduled equipment maintenance, checklists for opening and closing restaurants, beauty salons, clinics, and fitness clubs.
-
What if the task needs to be performed by different employees at different times according to their work schedule?When setting up the task, you need to assign each performer to their workday or time, and then set the required repeat period. Example 1. In a restaurant, two cleaners work on a 2-on-2 schedule, Monday through Sunday. On Monday and Tuesday, the first cleaner is assigned, and on Wednesday and Thursday, the second cleaner is assigned. Then, a repeat cycle is set every four days. Example 2. At a factory, two technicians work Monday through Friday on a 2-on-2 schedule. On Monday and Tuesday, the first technician is assigned, and on Wednesday and Thursday, the second technician is assigned. Then, a repeat cycle is set every four working days.
-
Can one of the performers finish another performer’s assignment?Yes, any performer in the task can complete another performer’s assignment, but only if it is overdue! Additionally, the group’s admin can complete another performer’s assignment as well.
-
Can an employee who is not involved in a task complete another performer’s assignment?A group administrator has the right to complete a task assigned to another performer. A regular employee who is not part of the task can only complete the assignment if the original performer was sent on leave or sick leave and replaced by this employee.
-
How to assign a task to employees with a shift schedule (2/2 or 3/3)?To do this, set assignments for the next four or six days, and then select the repeat period as every 4 or 6 calendar or workdays, respectively.
-
How to assign a task to employees with a complex shift schedule repeating every two weeks?To do this, set assignments for the next full two weeks according to the employees’ complex schedule, and then select the repeat period as every 2 weeks. Example: In a factory, there are two engineers, John and Bob, working from Monday to Friday. The task assignments are as follows: • Monday, Tuesday, and Wednesday: John • Thursday and Friday: Bob • Next week, Monday and Tuesday: Bob • Wednesday, Thursday, and Friday: John Then set the repeat period as every two weeks.
-
How to assign a task that should be performed by one employee every other day, for example: on Monday, Wednesday, Friday, and Sunday?To do this, set the first two nearest assignments, for example, on Friday and Sunday, then choose the repeat period as every 4 days.
-
What is the principle behind the app suggesting repeat periods for a task?The app offers standard repeat periods: every day, every workday, every week, every month, every year, and it will suggest only those that exceed the interval between the last two assignments in the task. The app will also offer one custom repeat period. In the case of two assignments, this period will equal the time interval between the two extreme assignments.
-
Can the performer be replaced in some recurring task assignments?Yes, it is possible! You can also send the performer on leave during these assignments with a replacement, which will automatically substitute them in all assigned tasks falling within the leave period.
-
What if completing a task requires several sequential actions, for example, for opening a restaurant, the manager needs to complete multiple checklist items?For this, the task allows adding up to ten subtasks.
-
What does the “Past Due” tab mean?The “Past Due” tab contains tasks that have passed their completion deadline.
-
What tasks are displayed in the “Today” section?The “Today” tab shows tasks that are due for completion within the current day. This includes tasks with a specific time or date for today, as well as those that have a completion period including today’s date, such as tasks for the current week or month. Tasks with a different completion time or date, or tasks related to future or past weeks and months, will not be displayed in this section.
-
How are tasks sorted in the “Today”, “Tomorrow”, “This Week” tabs, etc.?Tasks are sorted by the closest completion period. This means that tasks due soon or with the closest completion period appear at the top of the list. This allows users to immediately see the tasks that need the most attention.
-
Why are task names displayed in red fonts?Red font indicates overdue tasks.
-
What does a crossed-out task name mean?It means the task has been completed.
-
Why are some tasks in the list highlighted in gray and unavailable for completion?Tasks that are currently assigned to someone else and for which your assigned time has not yet arrived are unavailable for completion and are highlighted in gray.
-
What do the circles in the upper right corner of the photo icons in some tasks mean?The circles indicate the presence of subtasks in the task, and the numbers inside reflect the number of completed subtasks relative to the total number of subtasks.
-
Can tasks be assigned without photos?Yes, of course. Tasks that do not have a visual result, such as meetings, calls, orders, and inventory of goods at the warehouse, etc.
-
How does it work?For tasks with a visually verifiable outcome, the app provides an option to enable AI-based verification. The task author must clearly describe the task and attach a photo of the object’s initial state. After completion, the performer takes a photo of the result. The AI analyzes the task description and compares the two images — “before” and “after” — to determine the completion level as a percentage. By default, the task is considered complete if the result meets or exceeds 80% similarity, but this threshold can be customized for each subtask individually. Examples of use: • Room cleaning: the author uploads a photo of a cluttered room filled with boxes and items, and sets the task as: “remove all boxes and unnecessary items from the room.” After cleaning, the performer takes a new photo. The AI compares it with the original image and automatically closes the task if the result is satisfactory. • Store display setup: the task says: “arrange 5 types of products as shown in the example,” and includes a reference photo. After completing the task, the employee uploads a result photo, and the system verifies the match and marks the task as completed if it meets the requirements.
-
What languages can be used to create tasks?Tasks can be created in more than 100 languages.
-
How to properly formulate task and subtask titles?The task title should reflect the main objective, while the subtasks should contain specific details related to the attached photos. It’s important to keep in mind that AI cannot fully replace a human and requires proper training and clearly structured input.
-
What if the AI mistakenly accepts a task that was performed improperly?In such cases, you can cancel the task completion and provide a reason. This feedback will be taken into account by the system for future AI training. Example: In the task “Clean the room,” the performer left a box near the window. The cancellation reason should be: “a box was left near the window.”
-
What if it’s not possible to photograph the final result when creating a task?Let’s take an example from the construction field — such as installing a door. In this case, it’s enough to take a photo of the current state of the object (e.g., an empty doorway) and set the task as “install a door in the opening,” enabling the AI verification feature. After completion, the performer will upload a photo, and the system will compare the result with the initial state.
-
Can the performer use an old photo from the media library and deceive the app?No, the app does not allow attaching photos from the media library!
-
Can a merchandiser, for example, take a photo of a similar shelf with products in another store and complete the task of arranging products on the shelf?No. If the task includes the function of verifying the geolocation of the photos, the performer will need to take the photo exactly in the location where the original photo was taken. This means that the merchandiser will not be able to use a photo of a similar shelf from another store to complete the task of arranging products on the shelf.
-
What are bonus and penalty points awarded for in a task?A task can include either bonus points (a positive number) or penalty points (a negative number). In the first case, bonus points are awarded for completing the task on time but are not given for overdue tasks. However, no penalty points are applied for late completion. In the second case, no bonus points are awarded for on-time completion, but penalty points are applied if the task is overdue, and they remain in effect even after the task is completed.
-
For what period is the balance displayed?By default, the balance is displayed for the current month. However, the filter allows you to select any time period.
-
Who can view the group report?Only group administrators can view the report.
-
How to use the task QR code?A printed QR code allows quick access to a previously completed task and makes it easy to reassign it. For example, in an office, you can place a QR code for the task of replacing an empty water bottle in the cooler. Any employee who notices that the water is empty can scan the code, go to the task page, and simply update the completion time, avoiding the need to create a new task from scratch and without knowing the assigned performer in advance.
-
How can an employee be sent on leave?An employee can be sent on leave in two ways: by tapping the three dots next to the participant’s name in the group list or by tapping the employee’s avatar in the incoming or outgoing task lists.
-
What happens to the assignments of a performer sent on leave?When you send a performer on leave, you have the option to reassign tasks that need to be completed during their absence to another performer or cancel them.
-
Can some recurring task assignments be canceled?Yes, it is possible! You can also send the performer on leave during these assignments, either canceling the assignments or replacing the performer in them.
bottom of page